About the Role Visibility Operations provides premium support to Uber Freight's shipper base through carrier outreach and stakeholder management. We're looking for Customer Operations Specialists to monitor and problem solve service risks in real-time. Our mission is to bring real-time shipment visibility to our customers and a positive experience to our carriers. Customer Success is one of Uber Freight's core values. When we deliver a high-quality experience for our users through our marketplace, products, and services, we help their businesses thrive while also driving growth and efficiency. The Tracking and Visibility team focuses on bringing this value – and what it entails – to life every day we come to work. What The Candidate Will Do Monitor an inbound queue of escalations and resolve service risks as they occur Make proactive service decisions impacting our customers, the Uber Freight carrier base, and internal stakeholders Monitor impacted loads as needed to ensure service objectives are met Triage issues and loop in key stakeholders as needed Speak to decisions made and provide process feedback to internal stakeholders Use multiple platforms (phone, chat, text, email) to contact carriers and all parties involved in each load Work with account management teams to create a best-in-class service experience Basic Qualifications High school diploma or GED equivalent 1-2 years of related experience Advance English Bilingual Preferred Qualifications Bachelor's Degree or some college experience 1+ years of experience in a support or customer service role Working knowledge of Google Suites/Excel Experience in the logistics or Freight industry High proficiency using computers (typing, quickly navigating between various tools Willingness to work early mornings and occasional holidays, in an operational environment About Uber Freight Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.Com.#J-18808-Ljbffr