Customer Support Specialist Ii (Afterhours)

**Tasks**Shipment monitoringExpedite coverageUpdate systemTrack & traceAppointment schedulingCustomer service**Expectations**Utilize logistics IT to optimize shipping and transport proceduresCommunicate with suppliers, retailers, customers, etc. to achieve on time loadsPlan and track the shipment of final products according to customer requirementsPrepare accurate reportsCoordinate and monitor supply chain operations**Basic Qualifications**Highschool degreeSchedule availabilityComputer-savvy with a working knowledge of Microsoft OfficeExperience in customer serviceAdvanced English (written and spoken)Ability to work with mínimal supervisionMultitaskExcellent communication and interpersonal skillsOn the fly prioritization**Preferred Qualifications**Proven experience as logistics coordinatorKnowledge of laws and regulationsExperience on afterhours shift**Skills**: Required- Continuous Improvement- Planning/Organizing- Microsoft Outlook- Bilingual English/Spanish- Customer Service- Microsoft Excel- Multitasking- Interpersonal Skills**Behaviors**: Required- Innovador: Continuamente presenta nuevas ideas y demuestra ideas originales- Dedicado: Entregado a una tarea o propósito con lealtad o integridad- Leal: Muestra apoyo firme y constante de una causa**Motivations**: Required- Arranque automático: Inspirado al buen desempeño sin ayuda externa- Flexibilidad: Inspirado al buen desempeño cuando se le concede la capacidad de fijar su propio horario y metas- Habilidad de tener un impacto: Inspirado al buen desempeño por la capacidad de contribuir al éxito de un proyecto o de la organización