Customer Support Specialist Ii (Afterhours)

**Tasks**
Shipment monitoring
Expedite coverage
Update system
Track & trace
Appointment scheduling
Customer service

**Expectations**
Utilize logistics IT to optimize shipping and transport procedures
Communicate with suppliers, retailers, customers, etc.
to achieve on time loads
Plan and track the shipment of final products according to customer requirements
Prepare accurate reports
Coordinate and monitor supply chain operations

**Basic Qualifications**
Highschool degree
Schedule availability
Computer-savvy with a working knowledge of Microsoft Office
Experience in customer service
Advanced English (written and spoken)
Ability to work with mínimal supervision
Multitask
Excellent communication and interpersonal skills
On the fly prioritization

**Preferred Qualifications**
Proven experience as logistics coordinator
Knowledge of laws and regulations
Experience on afterhours shift

**Skills**: Required
- Continuous Improvement
- Planning/Organizing
- Microsoft Outlook
- Bilingual English/Spanish
- Customer Service
- Microsoft Excel
- Multitasking
- Interpersonal Skills

**Behaviors**: Required
- Innovador: Continuamente presenta nuevas ideas y demuestra ideas originales
- Dedicado: Entregado a una tarea o propósito con lealtad o integridad
- Leal: Muestra apoyo firme y constante de una causa

**Motivations**: Required
- Arranque automático: Inspirado al buen desempeño sin ayuda externa
- Flexibilidad: Inspirado al buen desempeño cuando se le concede la capacidad de fijar su propio horario y metas
- Habilidad de tener un impacto: Inspirado al buen desempeño por la capacidad de contribuir al éxito de un proyecto o de la organización