.About the Role Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers. What the Candidate Will Do Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments Secure capacity for loads Leverage carrier relationship to influence capacity awards during tight markets Determine eligibility for additional non-committed freight to be awarded to internal brokerage services Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty Update load status in system, e.G., loaded, pick-up, delivery, empty, etc. Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses Correspond with customer and carrier regarding detention information Communicate and gain approval for expedite shipments Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA Train customer users on the TMS, leveraging knowledge of customer business practices and workflow Rate Quotes Lead training sessions for Carrier Contacts as necessary on Carrier Portal Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization Set-up new Receivers, vendors, and suppliers Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc