Customer Support Specialist Ii (Canada Support)

**Responsibilities**:- Monitor shipments- Update System- Track and Trace- Appointment scheduling- Customer service- ReportingBasic Qualifications- Highschool degree- Computer-savvy with a working knowledge of Microsoft Office- Experience in customer service- Advanced English (written and spoken)- Ability to work with mínimal supervision- Multitask- Excellent communication and interpersonal skills- On the fly prioritizationPreferred Qualifications- Experience as logistics coordinator- Knowledge of transport laws and regulations**Skills**: Required- Microsoft Office- Customer ServicePreferred- Continuous Improvement- Planning/Organizing- Multitasking- Interpersonal Skills**Behaviors**: Required- Dedicated: Devoted to a task or purpose with loyalty or integrity- Loyal: Shows firm and constant support to a cause- Innovative: Consistently introduces new ideas and demonstrates original thinking**Motivations**: Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization- Self-Starter: Inspired to perform without outside help