**This team works an alternate schedule. Hours are 10:00 am to 9:00 pm with a one hour lunch. Team members are scheduled to work four days; then they are off four days.**What You'll Do- Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier's issues in a timely manner- Serve as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times- You are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues- A Call First Mentality: Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently- Able to prioritize actions taken on escalations based on level of urgency- Maintains a cooperative and professional work relationship with all stakeholders- Participate and engage in weekly team meetings and one-on-ones with your manager- Evolve and adapt to a team that continuously changes as Uber Freight growsTasks include- Receive carrier support escalation and quickly understand the load issue- Call carriers to communicate solution ownership and progress; provide updates while working to solve load issue - setting expectations with carrier via phone with ETA to solve in after-hours space- Proficiency with internal tools, processes, SOPs- Deliver final resolution to the carrier, clearly document what steps were taken to solve- Prioritize multiple escalations at once- Communicate with correct point of contact at customer and/or facility- Follow customer-specific SOPsBasic QualificationsBasic qualifications- 12 months work experience with customer interaction and communication, logistics experience preferred- Excellent English language skills - verbal and written- Bachelor's degree - in progress or complete