About the Role Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers. What the Candidate Will Do Manage day-to-day aspects of billing. Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses. Correspond with customer and carrier regarding detention information. Train customer users on the TMS, leveraging knowledge of customer business practices and workflow. Lead training sessions for Carrier Contacts as necessary on Carrier Portal. Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement. Set-up new Receivers, vendors, and suppliers. Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to accounting to deny or approve the additional funds, etc.). Utilize TMS to actively manage on-time performance and automation objectives. Basic Qualifications 1-2 years related experience. Bachelor's degree. Advanced Spanish and English written, oral, and presentation communication skills. Preferred Qualifications Knowledge of Freight Industry. Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report). Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas. 1 – 2 Years of customer service experience. Preferred Behaviors Loyal: Shows firm and constant support to a cause. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Dedicated: Devoted to a task or purpose with loyalty or integrity. Enthusiastic: Shows intense and eager enjoyment and interest. Functional Expert: Considered a thought leader on a subject. Preferred Motivations Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. Goal Completion: Inspired to perform well by the completion of tasks. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. #J-18808-Ljbffr