**ABOUT THE ROLE**Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.**WHAT THE CANDIDATE WILL DO**- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.- Secure capacity for loads.- Leverage carrier relationship to influence capacity awards during tight markets.- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Update load status in system, e.G., loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Communicate and gain approval for expedite shipments.- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow- Rate Quotes- Lead training sessions for Carrier Contacts as necessary on Carrier Portal- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- Set-up new Receivers, vendors, and suppliers- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)- Utilize TMS to actively manage on-time performance and automation objectives**BASIC QUALIFICATIONS**- 1 year related experience.- Bachelor's degree.- Intermediate/Advanced English written, oral, and presentation communication skills.**PREFERRED QUALIFICATIONS**- Knowledge of Freight Industry.- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver. insights to your manager and or customer contacts on the information contained within the report).- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.- 1 Year of customer service experience.
