Customer Support Specialist Ii

**Vacante para la empresa Transplace de Mexico en San Jeronimo - Monterrey, Nuevo León**:PRIMARY JOB ACCOUNTABILITIES- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.SKILLS- Advanced computer skills.- Microsoft Excel-Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.EXPERIENCE- 1 - 2 Years of customer service experience is preferred.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Logística / Transporte**Industria**:Transporte, Logística, Cadena de Suministro**Habilidades**:- ingles conversacional/avanzado- servicio al cliente- proactivo