Customer Support Specialist Ii

**OBJETIVO DE LA POSICIÓN**- To follow up on customer's needs to make sure shipments are on time. Be the main point of contact for carriers and forwarders.**PRINCIPALES ACTIVIDADES****FUNCIONES ESCÁNCIALES**- Monitor shipments- Coordinate Border crossings- Keep customer informed- Update system- CONOCIMIENTO Y EXPERIENCIA- Customer Service- Microsoft office- Basic Logistics knowledge- Track and trace experience- Customs knowledge**COMPETENCIAS**- Continous improvement mindset- On the fly prioritization- Data processing and analysis**HABILIDADES**- Solid problema solving skills- Multitask abilities- Negotiation abilities- Strong customer service skills**DEMANDA FÍSICA**- NA**VIAJE**- NA**EXPERIENCIA**- Customer service- Shipment monitoring- Logistics- Customs**EDUCACIÓN**- High school degree- College degree- Bachelors degree