.**About the Role**Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments- Secure capacity for loads- Leverage carrier relationship to influence capacity awards during tight markets- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty- Update load status in system, e.G., loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses- Correspond with customer and carrier regarding detention information- Communicate and gain approval for expedite shipments- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow- Rate Quotes- Lead training sessions for Carrier Contacts as necessary on Carrier Portal- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- Set-up new Receivers, vendors, and suppliers- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc
