.**PRIMARY JOB ACCOUNTABILITIES**- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.**ESSENTIAL FUNCTIONS AND TASKS**- Secure capacity for loads.- Leverage carrier relationship to influence capacity awards during tight markets.- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Update load status in system, e.G. loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Communicate and gain approval for expedite shipments.- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow. (We teach you how to use TMS).- Rate Quotes.- Lead training sessions for Carrier Contacts as necessary on Carrier Portal.- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement.- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization.- Set-up new Receivers, vendors and suppliers.- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)- Utilize TMS to actively manage on-time performance and automation objectives.**KNOWLEDGE AND EXPERTISE**- Working Knowledge and Utilization of the TMS.- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc
