Customer Support Specialist Ii - Mexico Business

This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our US customers. This includes making sure freight is delivered on-time and efficiently.
- Use the Transportation Management System (TMS) to its fullest potential to facilitate the lifecycle of an order and actively manage on-time performance and automation objectives
- Proactive tracking of critical freight that is in transit and/or scheduled to deliver during the weekend
- Communicate with shippers, receivers, customers, and carriers to notify and resolve issues
- Monitor and resolve shipment tracking event errors
- Proactive analysis and communication to prevent service failures
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
- Other tasks as assigned

**Basic Qualifications**
- One year of customer or carrier-facing work experience
- Excellent English language skills - verbal and written

**Skills**: Required
- Bilingual English/Spanish