This team works an alternate schedule. Shifts are 10 hours a day during the afternoon and night. Team members are scheduled to work four days; then they are off for four days.Central Night Logistics team members for our transportation management division work to improve the experience of our customers by providing quality resolution on live load issues. You will work through issues that come through phone or email with primary objectives being fast resolution, professional, customer-first communication, and industry-leading problem-solving in real-time.Team members are individual contributors who are part of a larger team with aligned goals. Team members are also responsible for providing actionable ideas that drive efficiency and continuous improvement for our customers.What You'll DoBe a Problem-Solving Expert: Provide customers and carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues in a timely manner.Serve as a stakeholder to our Customer EXPERIENCE teams and provide feedback on how we can improve carrier, facility, and customer communications to generate quicker resolution times.You are the front line to our customers and carriers after regular business hours - understand their needs and what the problem is and work with them to provide timely solutions for live load issues.A Call First Mentality: Must be prepared to make calls to customers, facilities, and carriers that will help resolve escalations quickly and efficiently.Able to prioritize actions taken on escalations based on level of urgency.Maintains a cooperative and professional work relationship with all stakeholders.Participate and engage in regular team meetings and one-on-ones with your manager.Evolve and adapt to a team that continuously changes as Uber Freight grows.Tasks IncludeReceive escalations and quickly understand the load issues.Call carriers to communicate solution ownership and progress; provide updates while working to solve load issue - setting expectations with carrier via phone with ETA to solve in after-hours space.Call facility and/or email shipper, detailing load issue. Understand full carrier context and required solution.Proficiency with internal tools, processes, SOPs.Deliver final resolution to the carrier, clearly document what steps were taken to solve.Prioritize multiple escalations at once.Communicate with correct point of contact at customer and/or facility.Follow customer-specific SOPs.Basic QualificationsTwo years of work experience with customer interaction and communication - or - Bachelor's Degree complete AND one year of work experience with customer interaction and communication.Excellent English language skills – verbal and written.#J-18808-Ljbffr