**Hey there!**Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.**Who We Are**:We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!**Requirements**:**What You'll Do**:- **Rapidly and effectively resolve client issues**: Handle problems sent to you by retail and corporate clients through our CRM system.- **Advise clients**: Provide expert advice on bookings and our products.- **Work with systems**: Utilize CRM systems and our internal databases efficiently.**What We're Looking For**:- **English Proficiency**: Upper Intermediate level (both spoken and written).- **Soft Skills**:Kindness, empathy, stress-resistance, politeness, and responsibility.- **Quick Learner**: Ability to learn quickly and stay results-focused.- **Tech Requirements**:A functioning computer and microphone.- **Travel Knowledge**:Understanding of the travel business and booking systems is an advantage!**Benefits****What We Offer**:- **Remote Work**: Work from the comfort of your home.- **Great Team**: Join a young and active team of super specialists.- **Flexible Schedule**: 2 days-on after 2-days off from 12 p.M. to 12 a.M. Mexico time.- **Competitive Salary**:Earn a base salary of $800 + up to $250 in bonus KPI.- **Challenging Tasks**: Tackle interesting and ambitious tasks that will elevate your professional skills.- **Continuous Learning**: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend.- **Perks**: Enjoy corporate discounts on hotels and other services.**The Process**:- **Hireflix Video Interview**:If there's a match, you'll be invited to a video interview.- **Internet Speed Test**:Just to make sure you're all set for remote work.- **Meeting with HR**: A friendly chat with our HR team.- **Interview results and offer!
