Customer Support Specialist (Temporary)

As a Customer Support Specialist within ABB, the position holder will act as first point of contact to ABB customers, with target to make ABB easier and enjoyable to do business with by reducing customer effort and increasing customer experience with ABB.This position reports to Customer Support Manager Your responsibilities Customer assistance Ensures the resolution of customer issues (e.G., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Coordinates resolution with After-Sales Service and/or Spare Parts teams.Customer requests Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.G.Production capability and scheduling, resourcing, quotes, price lists, invoice) isin place.Customer relations Proactively informs customers about issue status based on inputs, and clarifies any questions.Ensures a positive customer experience throughout the entire process.Data analysis Prepares and analyzes regular statistics (e.G.Forecast) using available tools and collecting relevant information.Targets Tracks regular target performance and provides results to management.Your background Bachelor-s degree in Administration, Industrial Engineering or similar.2 years of experience providing internal and external customer support with a customer focus.Management of Microsoft Office.Knowledge of Salesforce and SAP.Knowledge of order management.A collaborative solution-focused approach and strong written and spoken communication skills.Advanced English.