.About PayJoyPayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.
As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.This roleResponsibilitiesAccomplishes department objectives by supervising staff and organizing and monitoring work processes.Data AnalysisExperience in written channels, chats (Must)Accomplishes staff job results by coaching, counseling, and disciplining employees.Plans, monitors, and appraises job results.Conducts training.Implements and enforces systems, policies, and procedures.Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.Provides quality service by enforcing quality and customer service standards.Contributes to team effort by accomplishing related results as needed.QualificationsHard/Tech SkillsExcel (Intermediate - Advanced skills)Zendesk or any similar CRM SystemsEnglish (Intermediate - Advanced)Soft SkillsQuality managementSupervisionTracking budget expensesSafety managementStaffingDelegationPerformance managementOrganizationFostering teamworkSelf-developmentGiving feedbackEducation, Experience, and Licensing RequirementsHigh school diploma, GED, or equivalentBachelor's or Associate's degree in business or management preferredManagement experience a plusBenefitsCompany-funded Health and Dental Insurance for employees and immediate family membersLife insurance30 days of Christmas bonus20 days paid Vacation50% Vacation premium13% Saving funds$2,000 MXN monthly grocery coupons$2,000 USD annual Coworking Travel allowance$2,000 USD annual Professional Development allowance$500 USD annual Fitness allowance$500 USD Phone Finance allowance$250 USD Home Office equipment allowance$200 USD Headphone allowancePayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds