At Factorial, we're looking for a new Customer Support Team Lead to help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.Ready to be part of the challenge?The RoleWe are looking for a Customer Support Team Lead to join our team.Supervise and guide the customer support team.Set clear team goals and monitor team performance.
Conduct regular team meetings to update members on best practices and continuing expectations.Handle escalated customer issues and provide resolution.Ensure high levels of customer satisfaction through excellent service.Analyze customer service metrics and feedback to identify areas for improvement.Develop and implement customer service procedures, policies, and standards.Train new team members and provide ongoing coaching.Identify training needs and organize development programs.Prepare and present regular reports on team performance and customer feedback.Analyze data to provide actionable insights to senior management.Proficient level of Spanish and English expert speaker.You demonstrate full ownership on each activity you develop.You are proactive and you like to put forward new ideas.Excellence in communicating and problem-solving.Previous experience handling Customer Support/Customer Experience teams is needed.Perks of being part of our teamHigh growth, multicultural and friendly environment.Save expenses with Cobee and get your salary in advance with Payflow.Healthy life with Gympass and Alan as private health insurance.Breakfast in the office, organic fruit, and free caffeine and theine.Flexible schedules, pet-friendly, and no dress code!Factorial is an all-in-one HR Software fast-growing company founded in 2016.
Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions.
Currently, we serve thousands of customers in over 60 countries worldwide and across industries, with a super diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and the USA offices.We own it: We take responsibility for every project.
We make decisions, not excuses.We learn and teach: We're dedicated to learning something new every day and, above all, sharing it.We partner: Every decision is a team decision.
We trust each other.We grow fast: We act fast.
We think that the worst mistake is not learning from it.Wanna learn more about us?
Check our website!#J-18808-Ljbffr