Customer Support Tier 1

**International company looking for talent to join our team!****Profile**- Answer Customer / Technical / Billing Support Calls- Contact Businesses or Private Individuals by Phone occasionally (outbound calls).- Submit Trouble Tickets- Effectively Communicate Resolution to Customers (oral & written)- Effective Multi-tasker- Assist with Heavy Data Entry- Provide Assistance to Direct Supervisor- Excellent Communication (oral & written)- Interpersonal, Organizational & Listening Skills- Excellent Written and Verbal Positioning- Knowledge of Customer Service Principles and Practices- Other general office duties- Attention to Detail Desired Skills & Experience- Strong technical background, including troubleshooting skills- Experience in operating in a ticket based support system- Demonstrated experience in working directly with customers in a non-scripted technical environment**Preferred Skills**- Mac OS environment familiarity (A PLUS BUT NOT NEEDED)- Experience with remote connection tools (ie: LogMeIn, WebEx, Join.Me)- Technical writing experience- Various database technology skills (such as MS SQL Server) a plus- Security and Networking experience a plus- Salesforce and Jira experience a big plusTipo de puesto: Tiempo completoSalario: $12,000.00 - $13,760.00 al mesPrestaciones:- Ayuda o servicio de transporte- Caja de ahorro- Seguro de gastos médicos- Vales de despensaTipos de compensaciones:- Bono de puntualidadExperiência:- Customer Service: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial- Health insurance