**Descripción de la empresa**
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
**Descripción del empleo** KEY RESPONSIBILITIES**:
**EXPEDITORS CORE COMPETENCIES**
**Exceptional Customer Service**
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve satisfaction with customers.
- This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)._
**Job Execution**
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
**Reliability**
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
**Collaboration**
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
**Communication**
**Culture**
Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
**Personal Growth and Development**
Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
**AGENT CORE COMPETENCIES**
**Timely and Accurate Billing and Accounting**
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
**Timely and Accurate Data Entry**
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
**Timely and Accurate Shipment Processing**
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
**MAJOR DUTIES AND RESPONSABILITIES**
- Is the face to Customer for Customs operations and timely informs of their shipments follow up for customs clearance.
- Gives visibility and provides status and proactive resolutions to all challenges and delays that may occur during the shipment customs process releases for Any customer account being assigned.
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Prepares and presents KPI Business Reviews to Customer.
- Follows up on Workboard for shipment status and coordinated and supervise his operations along with the team at ports or customs and leaders all the other teams that support the customs process in order to make things happen.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers' instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Timely inform to customer of any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers)
- Ensure timely custom
