We are building a global eCommerce powerhouse by prioritizing operational efficiency through the use of accurate scaling and technology. With a recent Series C raise of over €80 million and ongoing strategic acquisitions, Razor Group is poised to make a significant impact on the e
- commerce industry. Our vision is becoming a reality!
**Your Role**
To strengthen our Customer Experience team, we are looking for a motivated and dedicated
different eCommerce platforms we managed and internal processes for Mexico, Colombia, Brazil,
USA and Europe.
**Your responsibilities will include**:
- Collaborating with the customer service team across the globe to ensure seamless support
through various channels.
- Implementing standard operating procedures to enhance customer satisfaction and resolve
inquiries efficiently.
- Assisting customers with platform issues, order cancellations, returns, warranty claims,
product information, invoicing, and other queries.
- Demonstrating strong multitasking skills and the ability to prioritize tasks effectively.
- Working closely with other departments to achieve customer service goals and objectives,
maintaining a high level of professionalism in all interactions and meetings.
**Your Profile t**o be successful in this role**:
- Previous experience in customer service or a related field, preferably in an e-commerce
environment.
- Strong communication skills, both verbal and written, with fluency in English (additional
languages are a plus).
- Excellent problem-solving abilities and a proactive approach to addressing customer
concerns.
- Ability to work independently as well as collaboratively within a team environment.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
- A passion for providing exceptional customer service and a commitment to exceeding
customer expectations.
- You are able to cover at least one day during weekends in your work schedule and the
night shift
**About Razor Group**
Today Razor Group is one of Europe's fastest growing and most profitable unicorns. By partnering with winning e-commerce merchants to onboard, optimize, and operate successful brands, we are on our way to revolutionize the e-commerce world. We have raised nearly $1 billion in equity and debt funding to date from leading investors like Blackrock, Victory Park Capital, L Catterton and Upper90, and recently closed our $80 mil Series C round. We are also consolidating the aggregator space, and have acquired leading aggregators Factory14 in Spain, Valoreo in Latin America, and our German competitor Stryze. With our HQ in Berlin, we also have a presence in Austin, London, Delhi NCR, and Hangzhou.