.**Who We Are**:The Customer Care team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company. We put customers first. With the customer's experience in mind, we strive to exceed expectations and accelerate continuous improvement leveraging a LEAN approach. We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers' needs and expectations.**The Role**:**Your Contribution**:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role you will:- Be a Gatekeeper for all content published on the CX Knowledge Base- Be responsible to establish and maintain an Article Quality Index and other standards for CX content- Ensure new content (FAQs, Setup Guides, Specs sheet etc) for NPIs and other self-help requirements meet the above standards- Assist in coaching and empowering external Knowledge teams- Establish channels to receive feedback from Customers, Knowledge Teams, internal & external partners, and continuously improve the Knowledge Base- Develop, create and manage FAQs- Report and communicate progress to all stakeholders periodically- Escalate system level issues to the appropriate systems/IT support/vendor team- Assist and participate actively in ad-hoc projects**Key Qualifications**:**For consideration, you must bring the following minimum skills and behaviors to our team**:- Preferably 2+ years of experience in Content/Knowledge Management, or a strong Writing Portfolio- Understanding of KCS methodology. Certification or experience is a plus.- Ability to write a technical article as a Specialist, for a layman- Fluent in English (written and spoken)- Experience working with Zendesk Guide / SharePoint / WordPress or any other CMS is a plus- Experience in building and auditing processes- Technically savvy, and ability to quickly learn new technology- Strong team player and leader who operates with high levels of integrity, trust and respect for the individuals.**In addition, preferable skills and behaviors include**:- Call center operations experience & knowledge- Project Management certification or experience- Technical Writing certification or experience- Creative approach to enhance customer experiences- High energy & enthusiasm with the desire to have fun and laugh while getting the job done.**Education**:- A TOEFL or IELTS score is a good to haveLogitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our portfolio, and reach, for those actions to have a global impact. That's a pretty sweet spot to be in and we're always striving to keep it that way