**Innovate to solve the world's most important challenges**:
The Customer Experience Specialist is responsible for acting as a primary contact to deliver consistent, high quality and world class customer service, as well creating the right environment and mind-set for the rest of the Customer Service Team
Excellent communication is required as well as a broadly thinking team player.
He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.
**Responsibilities**
- Work as part of the team involved in end to end booking and billing processes - ensuring the successful and timely booking, delivery and billing.
- Clear concise communications with local office support & Operations
- Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
- Learn best practices from developed team.
- Order Processing & Order Management
- Follow & Comply with Customer Experience policies
- Understands how different functions within his/her own organization interrelate to each other.
- Understands and is familiar with the Honeywell values.
Understands the importance of health and safety in the workplace.
- Good knowledge of ERP a plus
**YOU MUST HAVE**
- Preferred minimum of 2 years' experience in a Customer Services environment.
- English communication skills
- Experience working in a multi discipline team
- Experience in SAP
- Good understanding and operational experience
**Additional Information**:
- ** JOB ID**:HRD229742
- ** Category**:Customer Experience
- ** Location**:Av.
Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
- Nonexempt