.Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!Here's the Deal: The CX Representative provides world-class customer service through inbound and outbound calls, handling about 60 calls per day. They resolve last-mile delivery issues using effective communication, empathy, and problem-solving skills. The role requires attention to detail, time management, adaptability, and conflict resolution while coordinating between customers, delivery teams, stores, and warehouses to ensure seamless operations and a positive customer experience.Key Responsibilities: Provide world-class serviceInbound/Outbound CallsCustomer Service MultichannelResolution of last-mile delivery problemsCoordinate communication between customers, delivery teams, stores, and/or warehousesThe Basics: Academic Background: High School Diploma or Equivalent Job ExperienceYears of Experience: 2 years in Contact CenterSoftware: ERP and Excel Intermediate (Pivot Tables & Formulas)Technical Skills: Handle 60 Daily Calls (average)English Level: C1Competencies: Good Verbal Written and Presentation SkillsMultitaskingTime management Self-MotivatedStakeholder ManagementCustomer focusedAvailability: The CX Representative must have the ability to work a standard shift between 5 AM and 12 AM (Mex), with flexibility to work on holidays and weekends. The role follows a hybrid model, requiring attendance at the office three times a week if scheduled between 7 AM and 7 PM; outside of these hours,work is remote. A reliable internet connection with full availability is also required.Please consider that as per country regulations due to foreigners' employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.What we offer: At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking