CX Specialist (GLOBAL CONTRACT)DescriptionThe Customer Experience Specialist is an imperative part of the Better Earth team. The Customer Experience Specialist is an enthusiastic and charismatic individual dedicated to enhancing the customer and team experience. The Customer Experience Specialist will communicate professionally with all clients, Operations Managers, Field Operations teams and sales representatives; they are the public liaison between Better Earth corporate and clients. The ideal candidate is someone whose expertise results in excellent customer and team management and a positive brand image.Responsibilities:Aligning customer experience strategies with marketing initiativesIdentifying customer needs and taking proactive steps to maintain a positive experienceRespond to customer and team queries in a professional and effective manner via phone and emailDocumenting and updating technical issues, as well as customer feedbackContact customers regarding scheduled appointmentsManage scheduling for Install teams through CRM & Google CalendarMaintain clear communication with managers and technicians in the fieldProfessionally answer phone inquiries for any scheduling related issuesResolve issues for Better Earth and help to promote savings and efficiency for the companyAudit technician schedules, communicate changes effectivelyOptimize technician productivity through active schedule monitoring and coordination with local technician leadershipCoordinate technician movement with local operation managersNecessary Skills & Experience:Previous customer service experienceMUST HAVE previous solar experienceAbility to meet deadlines as well as set and hold others to deadlinesOrganizational skills & able to prioritize with a sense of urgencyAbility to communicate effectively both verbally and in writingAbility to work effectively with other departments and within own departmentScheduling CRM knowledge a plusAbility to build sustainable relationships and trust with customer accounts through interactive communicationHandle a diverse set of customer comments, inquiries and complaints in a polite and professional mannerHourly - Non ExemptJob Type: Full-timeShift Options:Monday - Friday | 8am - 5pm PST (must be able to work USA, PST schedule)Compensation:$1,000 - $2,000/ month ($500-$1000/pay period paid bi-weekly)#J-18808-Ljbffr