CX Specialist (GLOBAL CONTRACT)
Description
The Customer Experience Specialist is an imperative part of the Better Earth team. The Customer Experience Specialist is an enthusiastic and charismatic individual dedicated to enhancing the customer and team experience. The Customer Experience Specialist will communicate professionally with all clients, Operations Managers, Field Operations teams and sales representatives; they are the public liaison between Better Earth corporate and clients. The ideal candidate is someone whose expertise results in excellent customer and team management and a positive brand image.
Responsibilities:
Aligning customer experience strategies with marketing initiatives
Identifying customer needs and taking proactive steps to maintain a positive experience
Respond to customer and team queries in a professional and effective manner via phone and email
Documenting and updating technical issues, as well as customer feedback
Contact customers regarding scheduled appointments
Manage scheduling for Install teams through CRM & Google Calendar
Maintain clear communication with managers and technicians in the field
Professionally answer phone inquiries for any scheduling related issues
Resolve issues for Better Earth and help to promote savings and efficiency for the company
Audit technician schedules, communicate changes effectively
Optimize technician productivity through active schedule monitoring and coordination with local technician leadership
Coordinate technician movement with local operation managers
Necessary Skills & Experience:
Previous customer service experience
MUST HAVE previous solar experience
Ability to meet deadlines as well as set and hold others to deadlines
Organizational skills & able to prioritize with a sense of urgency
Ability to communicate effectively both verbally and in writing
Ability to work effectively with other departments and within own department
Scheduling CRM knowledge a plus
Ability to build sustainable relationships and trust with customer accounts through interactive communication
Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner
Hourly - Non Exempt
Job Type: Full-time
Shift Options:
Monday - Friday | 8am - 5pm PST (must be able to work USA, PST schedule)
Compensation:
$1,000 - $2,000/ month ($500-$1000/pay period paid bi-weekly)
#J-18808-Ljbffr