.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.The Microsoft Detection and Response Team (DART) is looking for a Cybersecurity Infrastructure Engineer to join their collaborative team. You will work in a fast-paced, intellectually intense, service-oriented environment where collaboration and speed are key to our investigations.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesTechnical DeliveryThis role will work as part of a collaborative team assisting our top customers with:Ability to contextualize and prioritize adversary containment and recovery efforts across multiple workstreams.Ability to quickly build and execute a recovery plan as a response to large-scale impactful incidents involving ransomware and destructive adversarial campaigns.Deploying forensic collection tooling across a wide range of complex environments.Identifying potential threats – allowing for proactive defense before an actual incident.Providing recommendations to improve cybersecurity posture going forward.Performing knowledge transfer to prepare customers to defend against today's threat landscape.ResearchSecurity threats are constantly evolving, and so does the Microsoft Incident Response team. To that end, this role will involve:Researching, analyzing, and summarizing security threats and response capabilities, sharing across the team.Identifying, conducting, and supporting others in conducting research into critical security areas, such as current attacks, adversary tracking, and academic literature.Creating and documenting new solutions to mitigate security issues.Recommending prioritization and validation methods for technical indicators, developing tools to automate analyses.Leading efforts to clean, structure, and standardize data and data sources; leads data quality efforts to ensure timely and consistent access to data sources
