.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.The Microsoft Detection and Response Team (DART) is looking for a Cybersecurity Infrastructure Engineer to join their collaborative team. You will work in a fast-paced, intellectually intense, service-oriented environment where collaboration and speed are key to our investigations.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesTechnical DeliveryThis role will work as part of a collaborative team assisting our top customers with:Ability to contextualize and prioritize adversary containment and recovery efforts across multiple workstreamsAbility to quickly build and execute a recovery plan as a response to large-scale impactful incidents involving ransomware and destructive adversarial campaignsDeploying forensic collection tooling across a wide range of complex environmentsIdentifying potential threats – allowing for proactive defence before an actual incidentProviding recommendations to improve cybersecurity posture going forwardPerforming knowledge transfer to prepare customers to defend against today's threat landscapeResearchSecurity threats are constantly evolving, and so does the Microsoft Incident Response team