D365 F&O Retail Consultant

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

**Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

**Requirements**:

- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
- Engineering or master's degree in computer science/information technology (IT) or equivalent
- Relevant product Certifications from Microsoft
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/flexible to work in shifts and weekends.
- Hands-on experience in POS Configuration and Customization
- Excellent knowledge in in below Functional/business areas
- Retail Channel Integration
- Omnichannel Customer Experience
- Commerce Data Modeling, Order Fulfilment and Processing
- Inventory Management, Payment Processing and Integration
- Good in SQL Queries