Workplace Options:Workplace Options is the worlds largest integrated employee support services and work:Life provider. Drawing from an international network of credentialed providers and professionals, we provide world:Class employee support and work:Life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counselling, and wellness. Our service centers located in Raleigh, NC, London, Toronto, Dublin, Lille, Paris, Panama, India, Portugal, Tokyo, and Singapore reach out to over 64 million employees in 100,000 organizations across more than 200 countries and territories.Description:Our Daily Living Consultantworks in a service center and provides customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community.In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast:Starters.This position is a hybrid role with working 3 days in the office and 2 days working from home.Responsibilities:Provide a clear explanation of the issues/needs:Obtain employee's personal information and information on the individual needing care:Assess the employees needs through targeted questioning:Obtain desired geographic location for referral search and any personalized criteria:Provide top:Notch customer service provided inwritten or verbal interactions with our clients and providers:Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client's needs:Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee's needs:Perform quality assurance callbacks to our clients:Maintain a high quality work in all aspects of the position:Maintain communication with clients and associated EAPs as required:Ensure all data entries are complete and accurate, with proper spelling and grammar:Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service:Demonstrate excellent knowledge of conflict resolution skills:Demonstrate ability to organize and prioritize regarding crisis versus non:Crisis issues**Requirements**::Must be fluent in English and Spanish:Bachelors Degree:Detail oriented:Ability to work independently and as a team:Exceptional organizational, relationship building and interpersonal communication skills:Able to manage time effectively in order to handle multiple tasks:Able to handle fast:Paced and ever:Changing environment**Benefits**::Transportation reimbursement:Gym reimbursement:Wellness rewards:Training Reimbursement:Global Travel Opportunities:Access to EAP BenefitsWHOHPLI:LC1