**About Tala**
Tala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the
_Fortune _Impact 20 list,
_CNBC_'s Disruptor 50, and
_Forbes' _Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we'd love to hear from you!
**The Role**
- We are looking for a Data analyst who be in charge of creating insightful analyses that aid management decision-making, improve performance, and elevate productivity, including:
- Establishing targets
- Identifying performance outliers
- Researching + understanding the root cause of performance changes
- Designing new metrics
- Recommend strategy, process, and systems changes with clearly articulated tradeoffs, risks, and expected outcomes.
- Own integrity of our internal operational data, defining and implementing process changes that ensure 'data trustworthiness'.
**What You'll Need**:
- Conduct data analysis on trends and behavior within Customer Experience data
- Perform data-driven analytical projects to identify, prioritize, structure, and solve critical problems across business processes for the Customer Experience Department
- Create analyses that begin to define churn metrics for both Recoveries and CX. These analyses should ultimately set guardrails or explicit goals for each team to achieve or monitor related to churn.
- Learn and manage operational Looker reports, handle requests for adjustments or improvements
- Ensure monthly reporting of team effectiveness and prioritize different solutions based on tradeoffs/risks so the CX/Recovery leaders can optimize the performance of their teams
- Manage team dashboards and ensuring information is accurate and transparent
**What You'll Do**:
- 1+ years in a data-intensive/quantitative role
- Advanced proficiency with SQL
- Experience with Looker, Tableau or similar data visualization tools
- Strong demonstrated analytical/business intelligence experience, including data visualization for diverse audiences
**Nice to Have**:
- Experience using Python
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.