As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
- Manage IT infrastructure deployment projects, including allocating space within the data center, identifying necessary materials and infrastructure, purchasing components, coordinating with all relevant parties (both internal and external), and monitoring the entire process until the new capacity is handed over to the appropriate Engineering Groups.
- Manage IT infrastructure decommissioning, retrofitting, expansion, and other types of projects related to IT or data center infrastructure, being accountable from their definition to their conclusion.
- Coordinate audit and compliance review responses, perform compliance and assurance tasks such as assessments, quality checks, performance and contractual reviews, and on-site infrastructure inspections.
- Perform various data center management tasks, including approving access, managing changes and incidents, and conducting root cause analysis.
- Manage suppliers and vendors, including setup, onboarding, conducting follow-up meetings, reviewing performance, creating purchase orders, approving invoices, and performing other related tasks.
- Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
- Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with mínimal disruption to the client/customer and business.
- Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
- Embody our culture and values.
**Qualifications**:
**Required Qualifications**:
- College degree in Information Technologies, Computer Science or equivalent AND 2+ years of experience, working with physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling), in a PM role.
While not required, we also look for the following
**Preferred Qualifications**:
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
**_
Background Check Requirements:_**
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass th
