.Job Category: Customer SuccessAbout Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.DATA CLOUD | TECHNICAL SUPPORT ENGINEERLocation: Mexico CityJob Description: The Salesforce Premier Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team and continuously give back to our community through the generous Salesforce 1-1-1 model.Your Impact - Responsibilities: In your role as a Data Cloud Support Engineer, you will be the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:Developing and maintaining technical expertise in Salesforce Data Cloud.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Providing feature explanation and best practices.Managing customer expectations and the customer experience to maximize customer satisfaction.Actively maintaining and participating in job-related training activities.Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.Multitasking and performing effectively under pressure.Creating and curating knowledge content.Experience/Skills Preferred:Fluent proficiency in writing & speaking Spanish OR Portuguese.Experience with Salesforce and/or CRM applications and other cloud-based technologies.Big Data experience.Experience with Database concepts, Data management (RDBMS), and SQL.Experience with developing applications using SOAP and REST APIs.Demonstrated skill in Customer Support or Customer Service in a customer-facing role.Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.Salesforce Certifications (Must).Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces