Data Collection Analyst

Centris is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes.We are looking for a Data Collection Analyst in Monterrey, NL.(Work on site)The Data Collection Analyst will be responsible for providing professional support services to the Cluster Strategy team and ensuring a high level of internal client satisfaction. The Data Collection Analyst will research and collect market intelligence data on off-street and on-street parking for a specific set of municipalities and venues. The market data must be filled out promptly using market research tools and publicly available data.Job FunctionUtilize all Customer legacy tools to complete client requests.Maintain engagement with Customer to ensure the accuracy and completeness of data.Identify when escalation is needed, and obtain necessary information from Customer.Preferred Job Requirements2-4 years of client service experience.Proactive, detail-oriented, problem-solver who is committed to accuracy.Ability to provide courteous and empathetic support while following company guidelines and best in class standards.Possess a sense of urgency and the ability to ask appropriate probing questions to ensure the complete nature of a request is well defined.Ability to adapt quickly and handle stress in difficult situations.Experience in conducting primary market research and validating findings using market research databases.Exceptional computer skills and the aptitude for learning new systems (Google Suite and Microsoft Suite).Excellent English written and verbal communication skills.Proficiency in using video conferencing tools, such as Google Meet.Parking industry experience is a plus!ScheduleMonday-Friday from 8am-6pm.Resource located in US CST or EST timezoneJob Type: Full-timePay: $14,900.00 per monthWork Location: In person#J-18808-Ljbffr