**Overview.**The Resource Description role is focused on ensuring that technical systems and equipment operate optimally for end users. This includes diagnosing and resolving technical issues, implementing new technology solutions, and upgrading systems to enhance efficiency and functionality. The role also involves creating documentation, training users, and generating reports on system usage, status, and incidents.**Requirements.**- Experience in creating reports, dashboards, and data queries.- Proficiency in script creation, testing, and quality assurance for global end-user configurations.- Ability to create end-user guides and training materials for Global Service Centers (GSC) and Field Service Operations (FSO).- Strong documentation skills for processes and presentation generation.- Expertise in analyzing and resolving issues in end-user environments (Windows 11, O365, System Center Client, Intune).**Qualifications.**- Proven ability to present project progress and make informed decisions based on technical requirements.- Strong troubleshooting skills for resolving technical incidents in end-user environments.- Experience running pilot tests for end-user solutions.- Competence in training support groups on the use of tools and technologies in end-user environments.**Education.**- Bachelor's degree in Information Technology, Computer Science, or a related field.- Additional certifications in relevant technologies (e.G., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.DATA #Queries #DataEngineers #TechSupport #ITSolutions #EndUserExperience #TechTroubleshooting #SystemImplementation #ITTraining #TechDocumentation #Windows11 #O365 #Intune #ITCareer #TechJobs #SystemUpgradesTipo de puesto: Tiempo completoSueldo: $50,000.00 - $70,000.00 al mesLugar de trabajo: Empleo presencial