We are the world's leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase.We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.We are shaping the future of travel and building the largest global network of transport providers and retailers.Having grown 10x in the past year, we are one of the fastest growing startups in travel.Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30m Series B funding, we are ready to push beyond.We are looking for a Data Operations Analyst who will join our Control room team.Youwill play a vital role in conceptualizing new features, managing ongoingescalations, and ensuring seamless communication with our partners andmanagement during issue resolution.What you'll do: High-level monitoring of the companyHelp refine our monitoring by developing a deep understanding of the business Respond to incidents and perform first and second level investigationsPerform data analysis to create and confirm hypothesis related to active incidents or other optimization potentialsSupport and run various strategic and operational projectsIdentify key improvement and optimization opportunities in our product and tech from an operational perspectiveCommunicate technical needs in an understandable way, whether it be for external partners or internal developers Support our operations team by building and implementing new tools and defining new processesAlign with other internal teams to conceptualize new features, actively manage ongoing escalations and incidents, and keep up communication with our partners and management of issues during resolutionWorkplace:We are a remote-first company, with teams located around the Globe, and our HQ office is in Berlin.Working times for this role are to begin between 09:00-12:00 (UTC -6), and to end between 18:00-21:00 (UTC -6) Monday to Friday.Flexibility will be needed in working hours.Who you are:You have a strong background related to Computer Science or Engineering, excellent analytical comprehension, and attention to detail2+ years of professional experience as an IT Analyst, Data Analyst, Tech Support, or related role, working within cross-functional teamsAs a big plus, if you already have worked with Prometheus, Grafana, New Relic, or other related monitoring toolsA fundamental understanding of relational databases and a good command of SQLYou are hands-on, a self-starter, and willing to step out of your comfort zoneYou can work independently and proactively to suggest and implement ideas and improvementsYou are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travelYou show ownership and responsibility of your problem spaceYou are fluent in English, both verbal and writtenA view into our Tech stack:Tracking and analytics: Prometheus, Grafana, New Relic, BigQueryDatabase: PostgreSQLProject management: JiraWhat you can expect:You will join a fast-paced travel tech company and take on a rapidly growing industry.You will take on ownership and responsibility from day one and have a direct impact on the success of the company.We value agility!We're constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.You will work with global companies.Our product attracts the biggest names in travel technology, such as Booking.com and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.You will join an international team of talented and driven people with a clear mission.Expect your colleagues to inspire, support and challenge you every day!We offer flexible and remote working conditions, relocation opportunities and career growth in a small and developing company.Our hiring team:Your Talent Partner (TP) and point of contact is Ceren Volkan and the Hiring Manager (HM) is Ygor Alvarez.For any queries, please reach out to your Talent Partner at (******).Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology?Come join us!
