.Markets Securities Services Data Ops Pricing is a shared service organization created in 2010 within HTSO which provides Reference data information across entities within HSBC Group.The process is located in Bangalore and Colombo. We cater services to 3 main businesses namely Global Market, Securities Services and Private Bank.Our clients are spread across the Globe covering APAC (Asia Pacific), EMEA (Europe, Middle East), MENA (Middle East and North of Africa) and Americas.Responsibilities:Own and manage Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business).Ensure that all work is delivered within agreed timeframes and meets the required high quality standard.Deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism.Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets on all the processes worked.Pro-actively suggest and design improvements in process workflows.Ensure that common fraud/errors/irregular transactions are identified and escalated in accordance with procedures in a timely manner.Understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.Be aware of the Operational Risk scenario associated with the role and ensure that all actions take into account the likelihood of operational risk occurring.Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.Acquire and update knowledge on procedures.Activities:Ensure that issues/problems are effectively investigated and resolved or are appropriately referred with recommendations.Respond quickly to urgent work demands and be flexible with work timings.Risk management, be aware of Data Standards / CDEs and be compliant as per HSBC policies.Manage and evolve the automation tools/business rules of an ever-changing business.Acquire good understanding of process and business applications as an SME.Prepare up-to-date reports & presentations for senior management meetings.Requirements:Stakeholder Management working with SMEs.Excellent interpersonal skills.Attention to details & high level of accuracy.Work on own initiative.Should possess excellent MS Office skills.Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member