Data Specialist

Data SpecialistTeamwork Commerce - Queretaro, MexicoResponsibilities: Monitor integrations related support tickets
o Investigate reported issues and resolve when possible
o Escalate to Data Analyst/QA/Devs when needed
o Work with client to UAT and confirm fixesCommunicate root cause, next steps, and resolution of issues with clientsManage documentation and implementation of minor Change Requests for ecomm and retail Integrations (with oversight from Data Analyst).Provide integration UAT support in coordination with the client for new implementation & change requestsAssist in maintaining integration documentationContinually support Data Analyst as neededQualifications and Skills: 4+ years of experience in business analysis, functional consultant, software analyst or design, technical project manager/owner, or integration related positionsUnderstanding of web technologies such as REST, APIs, Webhooks, Cron jobsAbility to define functional and non-functional requirements.Experience mapping information flows, user flows and design of entity and process diagrams.Management of web request tools such as Postman or Insomnia.Ability to create technical documentation and use cases in tools such as Confluence or Notion.UAT testing execution and documentation.Good communication skills to be a point of contact with Stakeholders (Customers, Directives Associates, Department Heads).Desirable: Experience in Ecommerce, Retail, CRM, OMS, SAP, SaaS etc.Desirable: Experience in Software DevelopmentDesirable: Experience in Jira task and ticket management
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