Transforming Information into IntelligenceMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Responsibilities and TasksEnsure seamless change management for planned maintenance or identified potential issues.Cultivate effective vendor-specific support and problem resolution.Comply with Micron's established processes and policies.Provide 24x7 rotational shift and On-Call technical support and expertise for customer issues and service provider escalation.Adapt to shifts based on business requirements.Establish and implement policies, procedures, and standards, ensuring conformance.Define and adhere to established service and operational level agreements.Comply with Organization security policies for all managed services.Deliver Level 1 storage and data backup support, working under L2 and L3 team guidance.Qualifications and ExperienceMinimum 2 years of experience in managing storage & backup solutions.Prioritize hands-on experience in NetApp Cluster Mode and NAS/SAN configurations.Troubleshoot and resolve storage-related issues, such as NetApp NFS and SMB permission issues, volume and Inode full alerts, basic troubleshooting steps using tools like Grafana for performance related issues.Manage Fiber channel Cisco SAN switches, creating zones and mapping of hosts.Allocate and deallocate Storage LUNs, Masking of LUNs on VMAX and Pure storage.Manage data backup and recovery through TSM (Spectrum Protect) application suite, including new backup commission, decommission & backup failure troubleshooting.Conduct periodical restoration of backup data.Cloud foundation certification is preferred.Collaborate with IT staff, such as system administrators, to ensure overall IT storage and backup infrastructure runs smoothly.Education: Any GraduateExperience: 0- 2 Yrs.Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.