.Job OverviewManage end-to-end delivery of data management services for single/multi-service projects with mínimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.Essential FunctionsClient Management:- Serve as primary point of contact for customer on data management deliverables- Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise- Provide input for and perform direct negotiations with customer(timelines, financial, process, resources)- Maintain strong customer relationships- Ensure open communications with customer and IQVIA management to manage and meet contractual obligationsService Management:- Ensure milestones meet timelines and quality deliverables with team members, work with client data managers, vendors, internal team members for resolution.- Serve as the escalation point for unresolved data issues- Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables- With guidance, create and/or review and sign-off on all data management plan (DMP) documents- Implement proactive quality management plan. Identify any service and quality issues with agreed upon specifications per the DMP and contract/SOW and work with functional manager(s) to resolve- Track service performance and provide leadership to identify root causes of issues and implement remedial actions- Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution- With guidance, maintain internal tracking databases and systemsFinancial Management/Business Development Support:- Ensure service and quality meet agreed upon timelines and deliverables in contract/Scope of Work (SOW); manage SOW/budget