.Database Operations Service Senior Specialist - ECS Technical OperationsAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.SummarySAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, the Basis technology unit is responsible for 24x7 Application support and services along with adopting newer technology and automation to ease day-to-day operations.EXPECTATIONS AND TASKSAs Operations Specialist, you are responsible for:Ensuring day-to-day quality service deliveryDefining and tracking various service KPIs and SLAsDe-escalating running escalationsWorking towards automating various day-to-day operational tasksPlanning, setup, implementation, and operation of SAP technologies achieving ambitious SLAsHandling on-call dutyProcess improvement on daily operational activitiesDriving projects and programsCoordinating and orchestrating work between teamsStrong collaboration with other units within and outside ECSRequired Skills8–10 years of work experience in SQL and HANA4+ years' experience in service delivery in global teamsExperience in handling the Managed Service Delivery modelManaging operations and 24/7 delivery unitUnderstanding and working experience in SLA/KPI trackingKnowledge in HANA Database administrationFamiliar with ITIL concepts of Service Management, Change Management, and Root Cause AnalysisDe-escalation experience on IT incidents and requestsManagement of multiple activities requiring cross-team coordinationNice to HaveITIL CertificationProject management experience (2 years)Able to communicate successfully at different levels of the organizationABOUT THE TEAMCurrent team size of 30 peopleGlobal team spread across India, Germany, and MexicoDiverse expertise within the teamCombination of Technical and Operational delivery expertsWe Win with InclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities