**Delivery Director****Qualification**:Bachelor's/Master's in Science/Engineering or equivalent ** Responsibility**:**Business / Customer**:- Work closely with account management/vertical team for customer satisfaction.- Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.- Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.- Establish robust governance and ensure compliance.- Adhere to SLA compliance and delivery of project status/SLA reports.- Identify initiate and implement Continual service improvement and transformation plans.- Ensure data integrity and quality reporting.- Proactive Risk Management.**Project/Process**:- Adherence to process compliance based on organization/client standards frameworks and tools.- Ensure that all teams comply with processes as part of service delivery.- Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).- Responsible for Operational aspects of Project Administration (for example: ESA).- Ensure effective change control policies are in place.- Ensure availability of required infrastructure for efficient delivery.- Responsible for optimum resource planning and management.- Setup regular customer meeting for project / engagement updates based on the Governance plan.- Ensure optimum staffing in the project.- Ensure operational rigor on the floor.- Rigorous implementation of critisit change mgmt.- and escalation mgmt.- processes.**People / Team**:- Responsible for creation and implementation of learning plans and skill upgrade.- Responsible for Performance management and career development of the team members.- Responsible for driving Reward & Recognition and employee engagement.- Encourage Team to contribute and participate in training programs.**Organization**:- Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.- Drive organizational initiatives through effective communication with the team.- Participate in recruitment programs (Campus and lateral).- Participate in any academy knowledge sharing and innovation ideas.- Comply with practice/organization defined timelines for various initiatives.**Must Have Skills**- ServiceNow ITSM**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:Mar 07 2024**About Cognizant
