Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:The Direct Channel Support executive will be part of the Direct Channel Specialist team, which helps Roiback hotel clients optimize their direct channel sales.Reporting to the Senior Regional DCS Manager Colombia, the key responsibilities of the Direct Channel Support Specialist are as follows:- CRS tool administration- Loading of content (offers, add-ons, packages, Loyalty program content) in in the Roiback CRS- Configuration of payment gateways- Maintenance of rates, rules, prices in the Roiback CRS- Cancellation and / or modification of reservations requested by the hotels- Loading extra language content in CRS- Updating of content requested by Hotels- Support the review and management of system tasks and requirementsTraining- CRS trainings requested by clients- Training to hotels on ADMIN and CMS modulesGeneral support to the DCS Manager / DCS- Sending weekly reports on assigned tasks- Generate reports with ticket status- Analysis of rate structures- SEO positioning reviews- Weekly verification of direct channel disparities vs OTAsYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.