Who we are... DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.
We've been doing this since 2019 and we'd like to think we're pretty good at it. We are always looking for people who will make us better.
Location: Remote, Guadalajara Mexico
Salary Range: Base - 35,000 MXN per month plus a Quarterly Bonus
**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED** BenefitsUnlimited PTO11 Paid HolidaysAnnual Week off For the HolidaysHealth InsuranceEssential Functions & ResponsibilitiesPillars: Revenue Management, Product Adoption, Customer AdvocacyRevenue ManagementMeet and exceed net churn, renewal revenue, and upsell revenue goalsIdentify and close opportunities for expansion within your Book of BusinessManage cancellation requests within the SLA guidelinesProduct AdoptionMeet and exceed product adoption goalsDrive product/feature adoption with solution-based consultations with customersIdentify and resolve at-risk adoption indicators within SLAReport product feedback to product teamExpert in product knowledge on features and function to achieve customer outcomesCustomer AdvocacyMaintain strict adherence to customer follow-up SLAs - We never want a customer to ask for an update.Solicit for advocacy opportunities (i.e. case studies, testimonials, webinar panelists, etc.)Meet and exceed CSAT/NPS goalsConduct regular success calls & business reviews with customersSkills & BackgroundMinimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management roleProven ability to manage a large book of business - you are not intimidated by 100+ accountsAbility to deepen the relationship with clients through consistent upsell/cross-sell opportunities - you're not afraid to advocate for DearDoc products and sell additional tools/products to help our practices accomplish their business needs!Success in a high-growth environment and adaptable to changeCan make a challenge into an opportunityAbility to ensure client satisfaction, balance customer expectations, and negotiate successful resolutionsExperience collaborating with various internal teams to push projects through completion in a timely mannerStrong project management with a strict attention to detailDeep customer empathy and emotional intelligenceKeen eye for opportunities to increase revenueImpeccable attention to detail to perform the highest quality of workGreat interdepartmental communication skillsUnderstanding of customer experience with a productResilient and hardworking (GRIT)A positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think dynamicallyAdaptability – we're growing and evolving, and the rocket ship is about to take offAbility to think differentlyTeam PlayerDearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.
We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you!
#J-18808-Ljbffr