Job Overview: The single accountable delivery orchestrator and leader for integrated services delivered to their client.
Applying execution discipline to ensure control and predictable results on Client Service Quality, Compliance & Security, Cost Management, and Capabilities Building.
This role involves managing delivery of contracted services through Atos operations teams and external contractors/vendors, implementing service delivery processes that meet business needs and service level agreements (SLAs), ensuring a high level of customer satisfaction, and driving continuous improvement in service delivery.Key CompetenciesCustomer Focus: Deeply understands client needs and ensures services are aligned to meet those needs.
Financial acumen clear understanding and alignment of service delivery items, their costs, and corresponding revenue.Strategic Thinking: Aligns service delivery strategies with client business goals.Change Management: Capable of leading the team and clients through changes in processes, technologies, or organizational structures.Communication: Clearly and effectively communicates with clients and stakeholders at all levels.Performance Management: Sets clear performance expectations for the team and provides regular feedback.What will make you successful/or "Your X Factor"SDM Experience: +7 years of experience as SDM on Large Global Accounts in the areas of Infra Apps (Middleware / Database / Mainframe) with seasoned experience on Finance Management, Customer Relationship Management, Transformation & Innovation, and Service Delivery.Technical Knowledge in the areas of:Mainframe (z/OS, CICS, IMS, DB2, IDMS, Storage & Virtual Tape, Batch, ACM)OS2 – Tailored Account Processing ApplicationSCM – JAVA Application code management Middleware – WAS, JWS, IIB, IIS, JBOSS, MQDMS – FileNet, RightFax, Adobe Experience Mgr.Database – Oracle, SQL, DB2, Change Data Capture (CDC), Striim, Oracle Exadata, InformaticaYour ExpertiseBachelor's degree in Engineering, Computer Science, Information Systems, or related discipline.ITIL foundation certified, CITP or other professional body qualification.Demonstrate personal integrity, strong work ethic, and confidentiality.Communication: Ability to communicate effectively with people at all levels using fluent English.#J-18808-Ljbffr