DELIVERY DIRECTOR, IT SERVICES, ERP /CRM IMPLEMENTATIONJob Openings: DELIVERY DIRECTOR, IT SERVICES, ERP /CRM IMPLEMENTATIONAbout the JobThe ITC Business Applications Domain Delivery Practice is looking for an experienced and highly dynamic leader to take on a leadership role for TECHNICAL SERVICES & SUPPORT.The Delivery Director role is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas & EMEA.The Delivery Director will also ensure that effective standards, processes, and tools are in place to ensure high-quality delivery and then drive the quality through a team that he/she will directly manage. The goal is to ensure successful delivery of complex and large Dynamics implementations. A very high degree of accountability comes with this role as he/she will be responsible for ensuring on-time, on-budget delivery that successfully meets Customer Outcomes.QualificationsPosition Requirements:Business Leader with independent strategic thinking about business issues, capable of uniting new and disparate ideas with practical plans.Real-world experience with large Business Application implementations, preferably Dynamics 365.Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries.Demonstrated track record of delivering complex projects.Capable of global leadership and reaching out to the appropriate global community to drive success.Effective field services practice leadership, demonstrating executive maturity and building a high-performing team.Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, and delivery excellence.Executive-level (CxO) interpersonal, verbal, written, and presentation skills.Consulting start-up experience is a plus, as is having led a regional practice or business function as an Architect.Resourceful, confident under pressure, with demonstrated skills in crisis and expectation management.Knowledge of Microsoft and SAP systems and tools is highly desirable.Strong oral and written communication in English.Organizational and interpersonal skills with a minimum of 10+ years of IT industry experience in a services delivery organization.Ability to travel as high as 50% as demanded by customer and business needs.ResponsibilitiesThe Delivery Director's focus areas will include:Acting as the Business Applications Domain Leader for key markets, owning the end-to-end business on delivery portfolio management and project execution to deliver on domain P&L and scorecard KPIs.Driving customer satisfaction and services revenue through delivery excellence, resource development, direction, and guidance.Managing a fiscally responsible practice and delivering on Delivery Margin through modern delivery levers.Building a high-performing and sustainable delivery practice focused on customer success.Collaborating effectively with Area/Sub Services leadership (Sales/AAD) to deliver on business goals aligned to customer outcomes.Managing a healthy delivery portfolio through governance and oversight of all services delivery activities.Acting as project sponsor to key customers as required by the business.Recognizing and developing team members' strengths, aligned to capability needs.Consistently achieving and frequently surpassing personal and team goals.Generating an inclusive workgroup environment that encourages cross-group collaboration.Communicating vision, business direction, and workgroup core priorities.Equity Partner track eligible for consideration through Limited Partnership. Share your curriculum vitals in confidence.
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