.DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Amazon is seeking a Shift Manager Jr. based in CDMX, MX. Amazon is one of the most recognizable brand names in the world, distributing millions of products each year to our loyal customers.Three key areas you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:Review the operational forecast and determine productivity requirements for sort operation, managing a team to meet all building's goals.Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.Proactively identify and lead process improvement initiatives and Lean tools.SUPERVISORY RESPONSIBILITIES:You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders directly to customers. You will lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.You are responsible for ensuring a safe workplace, properly trained personnel, and addressing their needs so they can focus on their jobs. One of the most important aspects of your job is to lead change at internet speed; innovation has made us the global company that we are today.Help in daily operations: Receive, scan, lift, and move shipments up to 25 kgs each. Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon's business, you must be able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operations and drivers' dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction/distribution environments that may be noisy, unlit, unheated, and not air-conditioned. It is required for this role to be able to rotate shifts and support if required during holidays and weekends due to high seasons. This is not a remote work role; attendance onsite is required.Key job responsibilities:Management of staff, resources, consumables, and key metrics for the delivery station.Coordination of operative meetings, communication with support areas, proper escalations, analysis of data.Assurance of proper operation, planning of shift, auditing the plan, execution of last mile operation.A day in the life:Gemba walk and audit the planShift start-upExecution of safety audits, walks, stand-up meetings.Verify daily ops plan, volume, staff assistance, routes planning.Conduct engagements with associates, hourly Gemba walk, performance audits, quality inspections
