.Completed Bachelor's Degree.- 2+ Years of Experience with performance metrics and process improvement (why-why, data analysis tools).- 4+ years direct management experience for employees and their performance.- Flexibility to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.- Fluent in both Spanish and English.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.For our busy Delivery Stations, we're seeking for an organized Delivery Station Manager to come and make their mark. These fast-moving facilities sit at the heart of Amazon's rapidly growing Operations network, and are where we manage our fast-moving last mile operation. In each Delivery, our teams receive, sort, stow, and ship orders to the final customer.In the Delivery Station that you join, you will coordinate and oversee a hugely important environment within our business. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone's expectations whenever we can.With this in mind, you'll strategically lead a team, comprising of Shift Managers and Shift Assistants. This will complement your proactive management of healthy, positive working relationships on a day-to-day basis.In this role, you'll work with key business partners, such as Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES and Engineering. Furthermore, you'll track and drive both the operational goals and metrics of your Delivery Station, while regularly presenting your findings to the senior leadership team.Main activities are:- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.- Proactively identify and lead process improvement initiatives and Lean tools.SUPERVISORY RESPONSIBILITIES:- You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers
