About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the following divisions:
Group CIO
Group Technology Operations
Group Security
Group Emerging Data & Technology
Group Procurement & Sourcing
Group Operations Transformation
Strategic Programs, Group Operations Finance
GO General Secretary and Risks
AXA GO BO (legal entity: AXA Business Services)
AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.
Job Purpose
Demand Intake and Scoping
Capture the business demands and have an overview of all demand for their scope (Country / Market).
Ensure business needs and priorities are understood to support the business strategy.
Work closely with the Account Manager, Product Business Partners, Market Integration Expert, and PM when needed to ensure pre-scoping is performed to identify if existing products are available or if a new solution is required.
Accountable for the scoping and engagement regarding demand towards the Entity.
Collect inputs from various contributors for all non-standard requests that require transversal coordination and orchestrate the overall delivery.
Demand Planning
Manage the Entity project Portfolio.
Request the necessary resources to meet the demand.
Help with portfolio prioritisation from an Entity perspective.
Address any competing or conflicting demands.
If the demand is significant enough to become a project, formally add the project to the Global project portfolio.
Intermediates with GO Project Management allocation.
If no PM is assigned, ensure funding is approved before proceeding with the next steps.
Delivery, Monitoring & Reporting
Own the Demand Management Process for the Country / Market / Entity and ensure all defined steps are followed appropriately.
Monitor and report on the portfolio of demand and ensure effective closure providing required information to Market Head, Account Manager, PBP to be shared in relevant governance with the Entity (Project Review Board where instated).
Ensure information is passed back to the requestor when a Product enhancement or feature request is added to the Product lifecycle timeline.
Leadership Capabilities
Business and Functional Skills
Strong understanding of the Demand Management process and supporting processes.
Sound knowledge of Product families, GO structure, Tech and Data roadmap, objectives, organization, and policies.
Strong understanding of the AXA GO Product catalogue.
Good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term.
Client focused and service-minded with sound business thinking.
Strong understanding of GO Operations activities project/program delivery and a good overview of all GO Programs and inter-dependencies.
Ability to learn fast, stay current, and have a basic technical understanding of the Products.
Ability to understand cost of ownership and the Product pricing model.
Interpersonal Skills
Strong communication and presentation skills, with an ability to communicate plans, requirements, and process.
Strong collaboration and relationship building.
Sufficient influence and persuasion skills, with a capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group.
Strong team player, including ability to work in multi-cultural teams with limited or no hierarchical structures.
High motivation and ability to work under pressure and autonomously.
Good English and local language skills (where necessary).
Leadership Skills
Focus on delivering simplification and efficiency.
Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude.
High level of personal accountability and strong commitment.
Strategic Vision
Need to understand the GO vision & goals regarding Product families and understand the Entity strategic direction.
Your Profile
Education & Experience
Good IT background.
Experience of working in a global Organization.
Good understanding of Group Operations Governance.
Good understanding of GO financial, project, and product processes.
Good understanding of demand management processes.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community.
Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers, and the communities around us. Join AXA and you'll feel like you belong, are included, and can thrive.
You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.
This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security, and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
State-of-the-art Data Technology to drive customer experience.
State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks.
High-Performing Global Team for stronger partnerships with AXA entities.
What We Offer
We bring together the expertise, cultural diversity, and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
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