.About AXA Group OperationsUnder the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the following divisions:Group CIOGroup Technology OperationsGroup SecurityGroup Emerging Data & TechnologyGroup Procurement & SourcingGroup Operations TransformationStrategic Programs, Group Operations FinanceGO General Secretary and RisksAXA GO BO (legal entity: AXA Business Services)AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.Job PurposeDemand Intake and ScopingCapture the business demands and have an overview of all demand for their scope (Country / Market).Ensure business needs and priorities are understood to support the business strategy.Work closely with the Account Manager, Product Business Partners, Market Integration Expert, and PM when needed to ensure pre-scoping is performed to identify if existing products are available or if a new solution is required.Working closely with the Product teams and other relevant GO teams, the Demand Management Officer is accountable for the scoping and the engagement regarding demand towards the Entity. For all non-standard requests that require transversal coordination, the Demand Management Officer collects inputs from the various contributors and orchestrates the overall delivery.Demand PlanningManages the Entity project Portfolio.Requests the necessary resources to meet the demand.Helps with portfolio prioritisation – from an Entity perspective.Helps address any competing or conflicting demands.If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.Intermediates with GO Project Management allocation.If no PM is assigned, the Demand Management Officer ensures funding is approved before proceeding with the next steps.Delivery, Monitoring & ReportingOwns the Demand Management Process for the Country / Market / Entity and ensures all defined steps are followed appropriately.Monitors and reports on the portfolio of demand and ensures effective closure – providing required information to Market Head, Account Manager, PBP, etc. – to be shared in relevant governance with the Entity (Project Review Board where instituted).When informed that a Product enhancement or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.Leadership CapabilitiesBusiness and Functional SkillsHave a very strong understanding of the Demand Management process and any supporting processes.Have a sound knowledge of Product families, GO structure, Tech and Data roadmap, objectives, organization, and policies.A strong understanding of the AXA GO Product catalogue.Where relevant, a good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term.Client-focused and service-minded with sound business thinking